OMNIA CONNECT · Buyer specifications

Live call spec sheet.

Medicare · Final Expense · ACA

Call specifications

Product: Exclusive live consumers, delivered as inbound calls or screened warm transfers; billed only after your agreed agent talk-time buffer.
Screening: Medicare: age, Parts A and B, state, county and plan interest; D-SNP on request. Final Expense: age 50–85, interest, state and bank account. ACA: age 18–64, not on Medicare or Medicaid, enrollment window.
Coverage & language: All 50 states plus DC; licensed and appointed states only. English by default; Spanish on request.
Delivery & data: DID, SIP or tracking number; Ringba, Retreaver and TrackDrive supported. Caller ID, state, ZIP, vertical, call ID and timestamp. No Medicare beneficiary data before connection.
Capacity: Your hours and time zone, daily and hourly caps, and maximum concurrency. Unanswered calls ring for 20 seconds and are never billed. Target answer rate: 85% or better.

Buffer clock: Starts when your agent answers. Ring time, IVR and hold time never count. Common buffers: 60, 90, 120 and 180 seconds.
Prepaid terms: 50-call pilot; ongoing weekly blocks from 100 calls. ACH, wire or card; automatic pause at zero balance. Volume tiers from 250 billable calls daily. Unused balance is refundable on request / carried forward.
Quote & commitments: Written quote within one business day, based on vertical, buffer and filters. AEP price locks for committed daily volume through December 7.
Disputes & recordings: Flag call IDs within 48 hours. Valid disputes are credited after recording review. Duplicate windows: 30 days; Medicare 60 days. Portal recordings available for 90 days.
Compliance: Documented consent, DNC screening and state calling windows. Medicare retention: 10 years; other campaigns: 5 years. Buyers remain responsible for TPMO disclaimers, SOA and CMS requirements.

01 · Set your footprint
Agency name, NPN, licensed and appointed states, carriers, hours and routing number; rooms from 10 live agents.
02 · Sign & fund
W-9, signed insertion order and funded 50-call pilot. Mutual NDA and data processing terms available.
03 · Go live & scale
Typically 2–3 business days after funding, with a dedicated manager. Ramp typically 2x per week toward your cap.