Peak season now
Medicare
Medicare Advantage,
Supplement & PDP
- Parts A & B verified
- State and county screened
- D-SNP screening available
- 120s or 180s buffers
- AEP and OEP surge capacity
Pay-per-call · Medicare · Final Expense · ACA
Live Medicare calls.
Delivered to your floor,
at volume.
Exclusive inbound calls and warm transfers for licensed rooms. Your states, your hours, your caps — billed only after your buffer. Built on enterprise telephony and AI routing.
LIVE ROUTINGSample data
- MedicareFLRoom 0463s / 120s
- Final Exp.TXRoom 11Billable
- MedicareAZRoom 0295s / 180s
- ACAGARoom 07Billable
- MedicareOHRoom 0463s / 120s
- MedicarePARoom 09Billable
- Calls today
- 1,284
- Answer rate
- 91.2%
- Buffer pass
- 78.4%
- Vicidial + AI routing
- Recorded consent
- Real-time caps
- State & county
- Call ID on every call
- Prepaid billing
How it works
Three steps from pilot to floor.
- 01
Tell us your floor
States, hours, agents, buffer and daily cap.
- 02
Run a 50-call pilot
Prepaid block, delivered to your DID or SIP, with recordings and call IDs.
- 03
Scale on proof
Raise caps on the rooms that close. Weekly prepaid blocks, auto-pause at zero balance.
Verticals
Medicare first.
Two more where it counts.
Medicare Advantage,
Year-round
Final Expense
Final Expense
- Ages 50–85
- Interest and bank-account screened
- 90s or 120s buffers
- Year-round
Nov 1 – Dec 15
ACA
ACA
- Ages 18–64
- Not on Medicare or Medicaid
- OE or qualifying SEP
- 60s or 120s buffers
Spec sheet
What's in every billable call.
The same standard on call one and call ten thousand.
- Exclusive
- One buyer only. Never shared, never shopped.
- Warm handoff
- Screener introduces the caller to your licensed agent.
- Buffer billing
- Clock starts when your agent answers. Ring, IVR and hold never count.
- Filters
- Your age range, states, product and exclusions.
- Proof
- Call ID, timestamps, recording and consent record.
- Disputes
- 48-hour window. Valid rejections credited, no argument.
- Not billable
- Wrong state, out-of-range age, no consent, duplicates within 30 days.
Buyer portal
Your numbers, not ours.
Every call runs through our tracking, and you see the same data we bill from. Recordings, call IDs and buffer timing, call by call.
Room 04 · TodayPortal preview · sample data
Billable today
312
Answer rate
93.4%
Buffer pass
81.2%
Balance remaining
188 calls
Calls by hour
| Time | State | Vertical | Talk time | Status |
|---|---|---|---|---|
| 2:41 PM | FL | Medicare | 14:22 | Billable |
| 2:38 PM | TX | Final Expense | 6:05 | Billable |
| 2:36 PM | AZ | Medicare | 1:12 | Under buffer |
| 2:31 PM | GA | ACA | 9:47 | Billable |
| 2:29 PM | OH | Medicare | 0:48 | Credited |
The engine behind every call
Infrastructure. Not new. Built on infrastructure that's already carried millions of calls.
Omnia Connect routes every call on telephony built and run by Call Sandwich — the same stack enterprise teams use for production voice AI.
30M+
AI-assisted calls powered by Call Sandwich infrastructure
22+
Years of telephony experience on the team
Elite
Retell AI partner tier
Official
Jambonz partner
Figures refer to Call Sandwich, our telephony infrastructure partner.
What it means for your floor
Capacity-aware routing
We check your live capacity before every call. Full floor? The call waits — it never floods your agents.
Automatic failover
If a line is down or busy, calls reroute to your backup destination instantly.
Your hours, enforced
Time-zone-aware schedules per campaign. No calls before open or after close.
Vicidial & any dialer
Native bridging to Vicidial, Asterisk, FreeSWITCH, Five9, Genesys and any SIP endpoint.
Live call telemetry
Real-time traces and per-campaign success rates, visible in your portal.
Encrypted signaling
SIP over TLS with tenant-isolated credentials on every connection.
AI-assisted quality checks
Every call is screened and scored before it bills; a licensed agent always takes the conversation.
Human screeners. Enterprise routing. One accountable partner.
Build my campaignCompliance
Built for scrutiny.
TPMO-aware Medicare flows
Live transfers with no data passed ahead of the call. Recorded consent naming the receiving agency.
TCPA & DNC
Consent per call, federal and state DNC scrubbing, state calling windows.
ACA consent standards
Clean recorded handoffs that support CMS consent documentation.
Licensed rooms only
Buyers warrant licensed, appointed agents in every routed state.
We are not an insurance agency and do not sell, quote or enroll plans.
Buyer Center
Everything your room needs to know.
Straight answers on calls, billing, compliance and onboarding. If it's not here, ask us and we'll add it.
The calls
08A live consumer who asked to speak with a licensed agent, passed your filters, and stayed on the line with your agent past your agreed buffer. You pay for conversations, not leads or clicks.
Inbound calls ring your floor directly from the consumer. Live transfers are screened by our team first, then introduced to your agent in a warm three-way handoff. Both are billed the same way: only after your buffer.
A mix of consumer-initiated inbound campaigns and consented callback programs, screened by trained human screeners. We disclose the source type for every campaign before launch.
Yes. Each call goes to one buyer only. We never shop a caller to multiple rooms or resell the same consumer.
Medicare: age, Parts A and B status, state and county, plan type interest, D-SNP screen on request. Final Expense: age 50–85, interest, state, bank account. ACA: age 18–64, not on Medicare or Medicaid, enrollment window. Plus any custom filters you set.
Caller ID, state, ZIP, vertical, call ID and timestamp. For Medicare we pass no beneficiary data before the live connection, by design.
English by default. Spanish campaigns available on request.
The call rings for 20 seconds, then routes to your next available line if you have one. Unanswered calls are never billed. Repeated no-answers pause your campaign automatically.
Buffers & billing
09The minimum talk time with your agent before a call becomes billable. Common buffers are 60, 90, 120 and 180 seconds.
When your agent answers. Ring time, IVR and hold time never count.
Per billable call, by vertical, buffer and filters. Longer buffers and tighter filters cost more per call and deliver stronger conversations. You get a written quote within one business day.
Yes. Every new room starts with a prepaid 50-call pilot in your best states and hours.
Prepaid blocks by ACH, wire or card. Calls pause automatically when your balance reaches zero, so you never get a surprise invoice.
Pilot: 50 calls. Ongoing: weekly blocks starting at 100 calls.
Yes. Tiers start at 250 billable calls per day.
Yes, for committed daily volume through December 7.
Unused prepaid balance is refundable on request / carried forward.
Quality & disputes
06Wrong state, outside your age range, no consent on file, duplicate within 30 days (60 for Medicare), language mismatch, or fraud.
Your agent didn't close, the caller couldn't afford a plan, or your agent missed the call.
Flag the call ID in the portal within 48 hours. We review the recording and credit valid disputes to your balance, usually the same day.
Yes. Every billable call is recorded, with the recording available in your portal for 90 days.
85% or better. Below that we lower caps so callers aren't left ringing.
We ask you to share dispositions. It's how we tune screening toward the callers who close for your room.
Coverage & capacity
05All 50 states plus DC, routed only to states where your agents are licensed and appointed. Medicare can be routed by county.
Your hours, in your time zone, by day of week.
Set daily caps, hourly caps and maximum concurrent calls per campaign. Change them any time in the portal or by message.
Pilot first, then typically 2x per week on rooms that perform, up to your requested cap.
It depends on vertical, states, hours and season. We confirm realistic daily volume for your footprint before you pay anything.
Compliance
07Every call carries documented consent: a web certificate for web-sourced inquiries or a recorded verbal agreement to speak with a licensed agent.
Outbound contact is consent-based and scrubbed against federal and state Do Not Call lists, within state calling windows.
Our Medicare flows are live transfers with no beneficiary data shared before the connection, and a recorded consent that names your agency. You remain responsible for your own TPMO disclaimer, Scope of Appointment and plan presentation requirements.
Our recorded handoff supports your CMS consent documentation. Your agents still document consumer consent and application review as CMS requires.
No. We don't sell, quote or enroll plans. We connect consumers with licensed agents.
Yes. We sign mutual NDAs and data processing terms before a pilot.
Consent records and recordings for Medicare campaigns are retained for 10 years. Others for 5 years.
Technology
05To your DID, SIP endpoint or tracking number. We support Ringba, Retreaver and TrackDrive, plus direct carrier routing.
Enterprise telephony from Call Sandwich, with Vicidial-based screening and AI-assisted routing that checks your caps, hours, licensing and balance in real time.
Yes: live billable count, recordings, balance, caps and one-click disputes.
Yes, via webhook or API postback on every call.
Yes. Real-time capacity checks hold calls when you're full instead of overflowing your floor.
Onboarding
04Agency name, NPN, licensed and appointed states, carriers, hours, routing number, W-9 and a signed insertion order.
Typically 2–3 business days after the pilot is funded.
A dedicated campaign manager by phone, text and email during your hours.
Yes, starting at 10 licensed agents answering live.
Glossary
19- Buffer
- The minimum agent talk time required before a call becomes billable.
- Billable call
- A call that meets your agreed filters and exceeds your agent talk-time buffer.
- Live transfer
- A screened consumer connected to your agent while still on the line.
- Inbound call
- A consumer-initiated call that rings your floor directly.
- Warm transfer
- A live handoff in which a screener introduces the consumer to your agent.
- Cap
- The maximum number of calls allowed in a specified period.
- Concurrency
- The maximum number of calls your room can receive at the same time.
- Answer rate
- The percentage of delivered calls answered by your agents.
- Buffer pass rate
- The percentage of answered calls that reach the agreed billable buffer.
- CPA
- Cost per acquisition is your total campaign cost divided by acquired customers.
- Dispute window
- The period after a call in which you can submit a rejection for review.
- DID
- Direct Inward Dialing is a phone number that routes calls directly to your floor.
- SIP
- Session Initiation Protocol connects voice calls to your telephony endpoint over the internet.
- TPMO
- A Third-Party Marketing Organization provides marketing or enrollment-related services for Medicare plans.
- SOA
- A Scope of Appointment documents which Medicare products a consumer agrees to discuss.
- AEP
- Medicare's Annual Enrollment Period runs from October 15 through December 7.
- OEP
- An Open Enrollment Period is a defined window for eligible consumers to enroll or change coverage.
- SEP
- A Special Enrollment Period allows eligible consumers to enroll outside standard enrollment windows.
- D-SNP
- A Dual Eligible Special Needs Plan serves people eligible for both Medicare and Medicaid.
Get calls
Build your campaign.
Your calls, your states, your hours. Get pilot terms within one business day.
Your agents are ready. The calls are waiting.
Start with a 50-call pilot in your best states.