Medicare · Inbound calls
Medicare pay-per-call means you pay per live conversation, not per lead or click. Inbound calls ring your floor directly from the consumer, and a call becomes billable only after it passes your filters and stays on the line with your agent past your agreed buffer.
No. The buffer clock starts when your agent answers; ring time, IVR and hold time never count. Every billable call has a call ID and a recording in your portal for 90 days. Flag any call ID within 48 hours and valid disputes are credited to your balance.
Trained human screeners qualify every caller before the connection, and every call carries documented consent to speak with a licensed agent. Share your dispositions and we tune screening toward the callers who close for your room.
Yes. You set your hours, time zone, daily caps, hourly caps and maximum concurrent calls, and can change them any time. Real-time capacity checks hold calls when your floor is full, and calls pause automatically when your prepaid balance reaches zero.
Inbound calls ring your floor directly from the consumer. Live transfers are screened by our team first, then introduced to your agent in a warm handoff. Both are billed only after your buffer.
Per billable call, by vertical, buffer and filters. You get a written quote within one business day.
It depends on vertical, states, hours and season. We confirm realistic daily volume for your footprint before you pay anything.
We are not an insurance agency and do not sell, quote or enroll plans. Services are for licensed insurance agencies only. Full answers in the Buyer Center and spec sheet.