ACA · Open Enrollment
ACA inbound calls connect consumers aged 18 to 64, not on Medicare or Medicaid, who are in Open Enrollment or a qualifying Special Enrollment Period, to your licensed agents. Each call is exclusive and billed only after your agreed buffer.
No. The buffer clock starts when your agent answers; ring time, IVR and hold time never count. Every billable call has a call ID and a recording in your portal for 90 days. Flag any call ID within 48 hours and valid disputes are credited to your balance.
Trained human screeners qualify every caller before the connection, and every call carries documented consent to speak with a licensed agent. Share your dispositions and we tune screening toward the callers who close for your room.
Yes. You set your hours, time zone, daily caps, hourly caps and maximum concurrent calls, and can change them any time. Real-time capacity checks hold calls when your floor is full, and calls pause automatically when your prepaid balance reaches zero.
Our recorded handoff supports your CMS consent documentation. Your agents still document consumer consent and application review as CMS requires.
We are not an insurance agency and do not sell, quote or enroll plans. Services are for licensed insurance agencies only. Full answers in the Buyer Center and spec sheet.